Windows 7 office 2010 document not saved

This worked fine when they were using office but after they updated to the issue started to occur. They can save it to the desktop and copy the file over as suggested in previous responses, but that is not a permanent solution.

The can replace the file even though they don't have the delete permission. It seems that with Excel it changes ownership of the file to the person that is saving it. It appears to actually erase the original attributes of the file and replace them with a mix of the copied information such as the original creation date and it names the user that modified the file as the owner.

To fix for now just make sure they have the delete permission in the folder that they are saving. Microsoft states that in order to save an Excel file the user must have Read, Write, Modify and Delete. There are many causes to this problem, this is just one possible solution to one variation that can cause this error. To continue this discussion, please ask a new question. Spiceworks Help Desk. The help desk software for IT. Track users' IT needs, easily, and with only the features you need.

Learn More ». Get answers from your peers along with millions of IT pros who visit Spiceworks. Hi, I work for my company's IT department. When our Finance team open an Excel. The file menu normally freezes and the only way to get to the save button again is to add it as a quick access shortcut. On other occasions it won't let them save anywhere. The only fixes that I have found for this are to save files on a local drive rather than the network which is not a fix.

Our users connect onto one of the Windows Server r2 servers through Citrix. They then open files from our file server which is another Windows Server r2 server. The version of office is Microsoft Office Professional Plus bit Is anybody able to help with this please? Best Answer. Hi Lee, If the excel problems happens again please follow the below steps: 1. Point to New, and then click Key. Type Parameters in the box. Right-click FormatDatabase, and then click Modify.

In the Value data box, type 1, and then click OK. Exit Registry Editor, and then restart the computer. Hope it helps :. View this "Best Answer" in the replies below ». Verify your account to enable IT peers to see that you are a professional. How many users trying to use the same Excel sheet when it happens? Hi guys, I resolved my same problem. Scotty-G This person is a verified professional.

What is the size of the file? Speed of connection? I've had this headache many times before. The only thing you can really do is to copy the file to the local system, work on it locally, then copy back to the server once finished editing PITA i know, but it's the nature of the beast! Johndroid Aug 19, at UTC. Karen Aug 19, at UTC. Lee Aug 19, at UTC. Hi, Thanks for the quick responses. I will answer the questions below. Scotty-G wrote: What is the size of the file?

Johndroid wrote: When they take a document from the shared drive doesn't it create a temp file? Karen wrote: First of all Hi Johndroid, Thanks for the reply. Hi Lee, Have you been able to solve this issue? I hope to hear from you, thanks in advance, B. Hi Lee, Did you ever make progress on this, we have an almost identical situation, there are a lot of posts around Excel ' Document not saved' but none of them have mentioned 'The file menu normally freezes and the only way to get to the save button again is to add it as a quick access shortcut' this and the other symptoms mentioned are exactly what we are getting.

Hey Lee I have the same issue. Please get back to me if your problem is resolved. Lee Dec 6, at UTC. Hi, This has not been resolved. Lee Jan 17, at UTC. Hi Matt, That looks promising especially as it's a similar environment to the one we're using. It seems to be working for me as well on one one user, but will test some more today. Glad it helped you! What I am a bit perplexed by, is this seems to be a fairly widespread problem with what I have been reading about after finding the offending KB, and why, after almost a year of that updated being put out has the fix for this not been rolled into a automatic update instead of a hotfix you have to go look for?

This seems to be a tricky problem. For us it is intermittent, only on Excel workbooks, and for what it's worth only on shared-mode workbooks. Anecdotally it seems more problematic on Excel , but I can't say for sure it doesn't happen on Excel We have both installed. But it was never reported until upgrading clients to Win7 x64 and adding Office Would one SMB 1. Is there any way I can tell if SMB 1.

As mentioned above we experience the problem less not at all? So far we've retreated to Excel by unenforced policy, but occasionally users stumble into Excel accidentally and that seems to be when we experience the missing document plus abandoned temp file, or the message "Document cannot be saved". Especially with shared-mode Excel workbooks? For now I'm planning on enforcing the no-Excel policy, but I'm not convinced that's a complete fix.

Make sure you user account control is disabled or turned off on vista or windows 7. We had the same issue,normally opening the files but when we converted those files to the issue is not there any more. I resolved my same problem. I have windows server r2 and windows 7 pro station whit office I was having the same problem, only seemed to impact Excel not earlier versions saving to a Samba shared folder though.

I found this KB, which has fixed the problem for us, hope it is useful to you. It has to do with how Excel creates a temp file to save changes and then tries to delete the file. Give the users Delete permission, in the mean time, set a backup folder that will regularly backup the documents from the original folder. As it stated, when users do not have Delete permissions for the UNC share, the temporary copy of the original document is not deleted after save the document.

When I connect my laptop to the WiFi and trying to save the file, I receive the same error message. I tried to connect back to the Ethernet - and disconnecting the WiFi - the file is save successfully! I've try to install a few hotfixes but not working,our situation is only one laptop has problem.

It's nothing with user permission, user log on to another compter, he can save to same network drive. I use my account to log on his computer, can't save as well.

So we think just that computer's problem. Of course we can save to the local drive then copy to there, but it's not user wants. Finally we fix it by create new shared name for the same share folder, and re-map it with new shared name. But I don't what's root reason, if anyone knows please post it.

I can only assume that someone else attempted to open the file at the same time as me and it caused an issue. I tried the solution that worked for others - select all the sheets, and copy them into a new workbook, but still could not save the workbook to any shared drive. Since it is a virtual environment, only shared drives are available. I noticed that the Save was proceeding very slowly, indicating that the file was huge.

Office Office Exchange Server. Not an IT pro? Sign in. United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Asked by:. Archived Forums. Office - Planning, Deployment, and Compatibility.

This IT Professional forum is specific to the Office version. Sign in to vote. I've got a computer in my work that have randomly have "Document not saved" when trying to save excel files on the local network. In periods It happen everytime she' tryin to save, but It most happen like now and then. She had the same problem when having Office I'd hope It was a Office issue, but when upgraded to Office It happens often as before.

I've have been tryin some hotfixes and some other tricks for Office Monday, October 4, AM. Hi, There is a KB article taking about the problem when saving Excel files to network location.

Best Regards, Sally Tang. Tuesday, October 5, AM. I have tried the solution mention in the KB article, but no. Its only one computer who got this problem, in environment with 50 computers. Can't find any signs on software failure either. Here is what event viewer said about It. Microsoft Excel Document not saved. Thursday, October 7, AM. Wednesday, October 13, PM.

Any help appreciated! Tuesday, October 19, PM. Remove the KB Microsoft update, which requires a restart. Tuesday, October 26, PM. Hi There, We are also experiencing the same problem on our network. Tuesday, November 2, AM. Still happen's - Is there ain't any solution yet? Tuesday, November 23, AM. It's just a matter of opening the draft as a new Word document and then you can save it by clicking the " Save As " button.

If you modify a previously saved document including creating a new document by right click , but you don't save the results when you exit. Open the previously saved document again, go to File Info Versions. In the Versions panel, you can see all versions you have done.

Select the first one version written "when I closed without saving". The modified version will be opened. You just do a simple action - double click the ASD file, and then you can get back your unsaved file. Are you in the seventh heaven of delight now?

The system breakdown or the power failure suddenly happens when you are working on a long document, keep calm please. Open the file again, and the Document Recovery panel will automatically appear on the left column of the window, which displays the various historical versions of the file so that you can choose any ones to recover.

Pretty easy, isn't it?